I am writing to bring to your attention a serious issue I had in your establishment last week. I ordered special salad, and halfway through my meal, I bit into what turned out to be a chicken bone.
I am a vegetarian, and the presence of bone in my salad was jarring. I showed the bone to the staff. and he offered to make me a new salad. I did not want to risk eating the same thing again, so I chose to leave your restaurant.
I am a regular customer at your restaurant, and I have never had any problems with your food in the past. while I am relatively certain this was a fluke, I am still concerned about how the bone got into the salad. I would like to know how this might have happened.
I am also concerned with the lack of understanding I received from the staff member who helped me. I don't know if he was working alone or merely misunderstood my request, but he refused to let me speak to his supervisor while I was in the restaurant. I felt he acted very unprofessionally.
I hope to hear back from you about this incident. I can be reached by phone at (555) 367-4598 at any time or by email at renrose@mailclient.com
Sincerely,
Renee Rose
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